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FAQs

neoyug

FAQ’s & Payment policy

General Icon General
One on One Sessions Icon One on One Sessions
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Technical Icon Technical
Support Icon Support

General

What is NeoYug’s Book-a-Session Category?

NeoYug’s Book-a-Session Category is an initiative to provide personalised, focused guidance, healing, and expertise in various fields, helping individuals achieve their personal and professional goals through one on one consultation calls.

No, signing up is not required for Book-a-Session. Simply choose a mentor profile, select a slot, and provide basic details like your name, email, and phone number. Complete the payment, and your booking is confirmed.

Visit the mentor’s profile on our platform, pick a suitable time slot, and fill in your details (name, email, phone number). After making the payment, your session will be successfully booked—no account creation needed.

One on One Sessions

What can I expect from a One on One Book-a-Session?

You will receive tailored advice, insights, healing, and actionable guidance directly from your chosen mentor based on your specific goals or challenges.

Healing and transformation are deeply personal journeys. Session timings and the number of sessions vary depending on the modality, mentor, and your individual needs.

Yes, you can reschedule up to 48 hours before your session. Rescheduling within 48 hours may not be guaranteed.

Sessions will begin at the scheduled time. Late arrivals may result in shorter sessions without compensation.

No, sessions are not recorded unless both you and the mentor explicitly agree for specific purposes.

Payment Policy

What is the energy exchange amount for a session?

The energy exchange amount varies based on the mentor, the type of session, and the number of sessions booked. Each mentor offers their own pricing structure, which is clearly mentioned on their profile page. You can choose from individual sessions or discounted multi-session packages based on your needs.

All sessions must be booked in advance through our official platform. Payments can be made securely via online payment methods, including credit/debit cards, UPI, or other payment gateways provided at checkout.

No, cancellations are not possible. However, rescheduling is allowed within 3 months of the original booking date.

Yes, you can reschedule your session. Rescheduling requests must be made at least 48 hours before the scheduled time. Rescheduling is subject to mentor availability and will be confirmed via email or through our platform

We do not offer refunds for booked sessions. However, you can reschedule your session if the request is made at least 48 hours before the scheduled time.

In the rare case that your mentor needs to cancel a session, you will be offered the choice to reschedule at a mutually convenient time or receive a full refund for the cancelled session.

If you encounter any technical issues that disrupt the session, please contact our support team immediately. We will assess the situation and either reschedule the session or provide an appropriate solution based on the circumstances.

Technical

What are the system requirements for joining a session?

A stable internet connection, a device with a camera and microphone (if required), and a quiet environment are recommended for a seamless experience.

Yes, our platform is compatible with mobile devices and tablets for your convenience.

If the issue is on NeoYug’s side, we will reschedule your session at no additional cost. For user-side issues, rescheduling will depend on mentor availability.

Support

How do I contact NeoYug’s customer support?

You can reach out to us via email at support@neoyug.com, call us at 9582522512, or WhatsApp us at 7011812714.

Yes, if you feel that another mentor may be a better fit, you can switch mentors by contacting customer support.